wartel21 Privacy Policy

This page describes what we collect when you use wartel21 and how we keep that data protected across our platform. We collect personal information during account registration, payment processing, and gameplay to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to detect fraud. We encrypt all data in transit and at rest; your account credentials are never shared with third parties.

Our servers may sit outside your jurisdiction, but we comply with Indonesian data-protection principles and do not sell your data to advertisers or other external parties. We retain your information only as long as necessary to provide our service and comply with financial regulations. You have the right to request access to your data, correct inaccuracies, or request deletion where applicable.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team through your wartel21 account menu. We are transparent about our data practices because we believe trust is built on clarity.

Data we collect on wartel21

We collect several categories of data when you use wartel21. First, we collect identity information: your full name, date of birth, email address, and phone number during account registration. We require this to verify that you are eligible to use our service and to comply with Know Your Customer (KYC) regulations.

Second, we collect identity documents. During KYC verification, you upload a photo of your government-issued ID (KTP, passport, or driver's license) and a selfie holding that ID. We use these to confirm your identity and prevent fraud and account impersonation. We store these documents encrypted on our secure servers.

Fourth, we collect gameplay data. Every bet, spin, or transaction on wartel21—whether on football markets, live-casino tables, or slots—is logged with the amount, timestamp, game type, and result. We use this data to settle disputes, audit account balances, and detect suspicious patterns.

Fifth, we collect technical data. Your IP address, device type (Android or iOS), browser or app version, and approximate location are logged whenever you access wartel21. We use this to prevent fraud, troubleshoot technical issues, and optimize performance across regions like Jakarta, Surabaya, Bandung, and Medan.

How we use your data on wartel21

We use your data for several purposes. We use identity and document data to verify your eligibility, comply with regulatory requirements, and prevent multiple accounts under different names. We use payment data to process deposits and withdrawals, reconcile your account balance, and investigate disputed transactions. We use gameplay data to settle bets, audit account accuracy, and provide you with a complete account history.

We use technical data to prevent fraud, detect account compromise, troubleshoot performance issues, and understand how different user groups—such as players in Jakarta versus Medan—experience our platform. We may use aggregated, anonymized data to improve our services, but we never publish individual user data or reveal personal information without your consent.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We may disclose your data to law enforcement or regulators if required by a court order or legal process. We will notify you of such disclosure unless prohibited by law.

Data retention

We retain account data for as long as your account is active, plus a standard period after closure for regulatory compliance and dispute resolution.

Third-party processors

Our payment gateways, email providers, and hosting services may access your data as part of their service to us; they are contractually bound to protect your privacy.

Cross-border transfers

Your data may be stored on servers outside Indonesia; we ensure all transfers and storage meet encryption and security standards.

Cookies and tracking on wartel21

We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how you use wartel21. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device to remember your login state across sessions.

We use analytics cookies to count unique visitors, understand which games are most popular, and identify technical issues. We do not use these cookies to build a profile of you or to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent wartel21 from functioning properly on your device.

Account security and password reset on wartel21

We encrypt your password using industry-standard hashing and salting; we do not store your plain-text password. We also enforce two-factor authentication (2FA) on every login—you receive a one-time code via SMS or email that you enter to confirm your identity. This prevents unauthorized access even if your password is compromised.

If you forget your password, you can request a password reset through the login screen. We send you a secure reset link via email. Click the link, create a new password, and log back in. The reset link expires after one hour for security. If you suspect unauthorized access to your account, contact our support team immediately through your account menu. We will ask you to reset your password and may temporarily freeze your account while we investigate.

Your rights regarding your data on wartel21

You have the right to request access to all personal data we hold about you. Contact our support team with a written request; we will provide a copy of your data within a standard window, typically 10 business days.

You have the right to correct inaccuracies in your data. If any information on your wartel21 account is incorrect, update it through your account settings or contact our support team for assistance.

You have the right to withdraw consent to our use of your data at any time. However, withdrawing consent may prevent us from providing wartel21 services to you, as data collection is essential to account verification and payment processing.

Jurisdiction and policy changes

Our privacy practices are governed by the laws of the jurisdictions in which we operate. We comply with Indonesian data-protection principles and regulations. If we are required by local law to disclose your data to authorities, we will comply unless prohibited from doing so. We will attempt to notify you of such disclosure when legally permitted.

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notice. Your continued use of wartel21 after our notice constitutes acceptance of the updated policy. If you do not accept the changes, you may close your account.

Contact us about your privacy on wartel21

If you have questions about this privacy policy, want to request access to your data, or wish to file a complaint about our data practices, contact our support team through your wartel21 account menu. Provide your account number, your full name, and a clear description of your request. We will respond within a standard window, typically 5–10 business days.

We take your privacy seriously. We are committed to transparent data practices and will work with you to address any concerns. If you are dissatisfied with our response, you may escalate your complaint to our data-protection officer or seek guidance from relevant regulatory authorities in your jurisdiction.

This privacy policy was last updated and is effective as of the date of publication. We encourage you to review it regularly to stay informed about how we protect your data on wartel21.